Shipping Policy

We aim to deliver the sweetness of Jalwah safely and promptly to your doorstep.

1. Order Processing

All confirmed orders are processed within 1–3 business days. You will receive an order confirmation and shipping details once your order is dispatched.

2. Delivery Timeline

Our delivery window typically ranges between 3–7 business days, depending on your location and courier partner. Delays may occur due to weather conditions or unforeseen logistics issues.

3. Shipping Charges

Shipping charges are calculated at checkout based on location and order weight. Free shipping may be offered on bulk or special promotional orders.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking ID through WhatsApp or email. You can monitor the delivery progress via the courier partner’s tracking portal.

5. Damaged or Missing Orders

If your package arrives damaged, or if items are missing, contact us within 24 hours with clear photographs and order details. After verification, we will issue a replacement or refund.

6. International Shipping

Currently, Jalwah delivers across India. International shipping will be introduced soon.